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Q. What is your satisfaction guarantee?
Q. Who can I call if I need help with my order?
Q. How long does it take to ship once I place my order?
Q. What payment methods do you accept?
Q. What is your fax number?
Q. What does your pricing include and are there any hidden charges to setup our logo?
Q. Can I customize a standard form or design my own item?
Q. I want to place an order but want to make sure what the imprint will look like before you ship the order.
Q. When checking out, your website does not provide shipping charges. How can I find out the cost of shipping.
Q. I am nervous about placing orders on the Internet. What other options do you have for placing orders?
Q. What is the best way for us to send our artwork for our logo?
Q. What types of files do you accept for our logo?
Q. I am ordering checks and/or deposit tickets. Your website indicates that I should fax a copy of a check and/or deposit ticket or Bank MICR sheet. Why is it necessary to send this information?
Q. What if I receive my order and I do not get what I need?
Q. When will I be billed for my order?
Q. Can you guarantee a date my order will ship?
Q. What is your satisfaction guarantee?
A. Our products are of the highest quality and your satisfaction is our priority while offering you the best discounted prices available. Since most of our products are imprinted with your information, we offer the ability to provide you with a proof. A proof is an image of the imprint for you to carefully review prior to our printing the product for you. We strongly recommend customers request the proof but do not require it.
We will reprint, at our cost, any product that we determine we made an error. If an order was placed in error by the customer or a proof was approved that contained an error, we will offer a reprint at a discounted price. In this instance, we may require the customer to return the unused portion of the product to us at the customer’s expense.
Unlike many other businesses who can simply return a product to the shelf, we are unable to do that as it is permanently imprinted with your information. This policy exists to help keep our costs and your prices as low as possible.
Q. Who can I call if I need help with my order?
A. The Sales or Customer service Department is available Monday - Friday, 9AM - 6:30PM, Eastern Time. For faster support, e-mail us at customerservice@pcsbusinessforms.com .
Q. How long does it take to ship once I place my order?
A. Most unimprinted items ship in 1-2 business days. Most imprinted items without a logo ship in 2-3 business days. Most items with a logo ship in 5-7 business days. Shipping time varies depending on several factors including method, carrier, and location of plant producing the item(s).
Q. What payment methods do you accept?
A. We accept American Express, Discover, MasterCard, Paypal, VISA, and Check By Phone. On account terms are available on a select basis. Contact our customer service at 1-800-770-3466 for more information.
A. Our fax number is 1-800-797-2497
Q. What does your pricing include and are there any hidden charges to setup our logo?
A. There is no additional charge for your company personalization or your company logo on items that allow personalization. PCS does not charge setup fees for logos.
Q. Can I customize a standard form or design my own item?
A. Yes. We are a full-service printing company and can print most any item. For a price quote for modifying a standard check or form or pricing for your custom project, call our customer service line at 1-800-770-3466.
Q. I want to place an order but want to make sure what the imprint will look like before you ship the order.
A. You may request a free proof of your imprint prior to printing. We require an order prior to us beginning any work (Fee may apply if additional proofs are requested) .
Q. When checking out, your website does not provide shipping charges. How can I find out the cost of shipping.
A. Because we ship from multiple facilities, our website is unable to calculate freight charges. Our accounting department applies shipping charges and applicable sales tax once your order is scheduled to the plant producing your order. To receive a freight estimate, please contact customer service at 1-800-770-3466.
Q. I am nervous about placing orders on the Internet. What other options do you have for placing orders?
A. Our customer service representatives are available from 9AM to 6:30 PM Eastern to assist you with placing your order. There is no additional charge for placing your order via phone. You may download a fax order form here.
Q. What is the best way for us to send our artwork for our logo?
A. You may e-mail your artwork to us at customerservice@pcsbusinessforms.com. Please inlcude name and order number in your email.
Q. What types of files do you accept for our logo?
A. Our art department accepts most artwork file types (JPEG, EPS, TIFF, GIF, BMP, PDF). We require a minimum 300dpi resolution. If there is a problem with your artwork, customer service will contact you promptly?
Q. I am ordering checks and/or deposit tickets. Your website indicates that I should fax a copy of a check and/or deposit ticket or Bank MICR sheet. Why is it necessary to send this information?
A. We request this information to avoid possible delays in your order. Your check, deposit ticket, or MICR spec sheet contain spacing your bank requires to process the item. With many banks currently merging and changing information, we make sure that you have the most accurate order. Please fax the information to us at 1-800-797-2497 and include your order number and contact information on the fax. NOTE: Many banks have gone to a new MICR scheme where the routing number on deposit tickets and checks are different.
Q. When will I be billed for my order?
A. We require payment prior to beginning any order. This is primarily because our products are customized with your information and cannot be returned to stock once they are imprinted with your information.
Q. Can you guarantee a date my order will ship?
A. No. We can give you estimates of the normal manufacturing time but since the item is produced just for you, we cannot guarantee a date of delivery because of possible circumstances than can arise during the manufacturing process.
Q. What is your return policy?
A.All sales are final. Returns are not accepted. PCS will re-print any order, at no additonal cost, that we determine was due to our error. Once an order has been entered into production, we cannot guarantee it can be cancelled.
* First-time orders only. Discount already reflected in Sale Price. Discount eligibility determined prior to final billing.
If you have any questions about your order call:
1-800-770-3466
Fax Number: 1-800-797-2497
E-mail Address:Hours: 9:00AM to 5:00PM, Monday - Friday.
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